39a Spalding Street
Unfortunately, we don’t offer Exchanges at the moment. But you are more than welcome to return the item and order the correct size/colour again.
Customers are required to send items back to us at their own cost via any courier if they do not suit their requirements and this will also include items that do not fit, not suitable, the wrong item selected, incorrect sizing, not same as on the website.
All goods will be inspected upon on return so please ensure no marks, make-up stains, fake tan is on the item when trying it on.
Parcels must be sent back via post only. All parcels returned in person, not via the postal service can be rejected/returned to sender/not processed. We do not have any retail stores/outlets to purchase or return items to. All items returned must be in their original packaging (shoe boxes/clear plastic) and have labels/tags intact -except for items where packaging or labels were not provided by 5poundtrend.com.
Refunds made for returned/damaged/missing items can include the part of the original postage and packaging. If you return every item from your order within the set time you will be refunded your full P&P placed from the original order. If only some of the items are returned, then part of your P&P will be refunded.
Customers must keep safe a valid postage receipt including parcel weight for all return parcel inquiries. A valid postage receipt including tracking number must be provided in case of any parcels lost in transit. Any non-delivery cases will not be valid without this receipt which includes with us Royal Mail or any other courier service used. It is the responsibility of the sender to open a claim for any parcel’s lost in transit with the courier.
You may use the original packaging if you still have them. If not, please pack your items securely in any packaging material suitable. Parcel can be rejected if parcels are returned damaged due to insecure packaging.
Full valid details along with refund instructions must be included within each returning package in order to be processed correctly. For example, you must include a cover note stating your full name on your account, order number returned. Alternatively, you can make a copy of your packing slip and highlight which items from this order you are returning and your request for a refund. Parcels can be held or rejected by the returns department and not processed if the received parcel cannot be identified by the details provided within the package. All returning requests for a refund/exchange will be processed upon the receipt of your returning parcel/packet from which our processing times of returning parcels are between 3- 5 working days.
missfiga.com follow specific guidelines from our manufacturers about our shoe sizes. These sizes may not comprehend with the mainstream store shoe sizes, however, you would need to take note of these particular sizes that we comply with. Our general shoe sizes range from a size 2 and 2 ½ to size 8 (41) for women. Kindly read through our customer reviews and also product description to get a better understanding of the shoes fit. Please also be advised that we do not cover the postage to returns items that do not fit or do not suit your requirements. Kindly bear in mind our product sizes when placing orders.
All items sent back to us via post must be within the 14 days policy and can be sent to:
39a Spalding Street
Undelivered Parcels/Incorrect Address
If an incorrect address has been entered we do not hold any responsibility for recollecting this parcel. Incorrect address such as incorrect postcode is sent back to us within 10 days and the delivery charge won’t be refunded.