- Shipping & Returns
Shipping & Returns
UK STANDARD DELIVERY : £3.95
This is a tracked service delivered within 3-5 working days. Standard parcels are delivered by Royal Mail
UK NEXT-DAY DELIVERY : £5.95*
This is a tracked service and delivered on the next working day after being dispatched. Next-Day parcels are delivered by Royal Mail
*Next Day Delivery is valid on orders placed before 4pm Monday - Friday. Next Day Delivery orders placed on Friday will be delivered Saturday.
REPUBLIC OF IRELAND: £5.95
Republic of Ireland deliveries via Royal Mail . This service usually take 5-7 working days. Please message us if it has exceeded those dates.
USA & CANADA: £5.95
Parcels are transferred from our courier to the local postal service on arrival into your country.
* - Delays may occur on the following UK postcodes: AB30-56, BT1-94, D25-49, GY1-9, HS1-9, IM1-9, IV3-63, JE1-4, KA27-28, KW1-17, PA28-88, PH30-50 and ZE1-3.
PLEASE NOTE - International orders may be subject to import tax. Please check your country's import charges before placing your order.
PLEASE NOTE - All orders that contain pre ordered items will be shipped as a whole order when the pre ordered items are ready to be dispatched.
PLEASE NOTE - Our Delivery time scale is based on Monday - Friday we don't include weekends as a working day.
PLEASE NOTE -
THERE ARE NO COLLECTIONS OVER THE BANK HOLIDAY WEEKEND - ALL ORDERS PLACED OVER A BANK HOLIDAY ARE PROCESSED AND DISPATCHED ON THE FOLLOWING WORKING DAY.
ONCE ORDERS HAVE BEEN COMPLETED, WE ARE UNABLE TO AMEND ANY ITEMS OR CANCEL ORDERS
PLEASE ENSURE ALL DELIVERY ADDRESSES AND INSTRUCTIONS ARE ENTERED CORRECTLY. ANY PARCELS RETURNED DUE TO INVALID ADDRESSES WILL INCUR A RE-DELIVERY CHARGE, PAYABLE BY THE CUSTOMER.
Under the Distance Selling Regulation, you have 14 (fourteen) days from the date of receipt to cancel your order. Cancellation must be made in writing within your Return Parcel. Our Postal Address can be found below. All items must be returned to the address below. Once we have received your return, you will be refunded the total value of the order minus the original postage cost providing this meets our Return Requirements as below.
1. Returning an item
1.1 If you are not completely satisfied with your purchase you have made you can return the item(s) back to us within 14 days from receipt, any item(s) sent back after 14 days cannot be accepted.
We’re happy to offer a refund or exchange on Shoes within 14 days from delivery date. Please note all shoes returned must be unworn, without marks or signs of wear. We do do reserve the right to not accept a return if one of these faults are visible
The item(s) must be in an Unused condition, tags still attached, FREE from Make-up/Fake Tan, Deodorant Marks, and not scrunched up in the return parcel.
Upon receipt of your return our Quality Control Department will examine your returned item(s) to ensure they meet our Return requirements (as above), providing they do so a refund will be raised against your order by our Customer Service Department.
Please note unfortunately we do not currently offer Pre-Paid Returns.
If your return does not pass our Quality Control Checks (as above) a member of our Customer Service Team will contact you.
1.2 When returning your item(s) please ensure you clearly state your NAME, ORDER NUMBER & INFORMATION on which item(s) you are returning and why you would like to return them. We strongly advise our customers to send their items back using a tracked service as Missfiga cannot be held responsible for parcels lost or misplaced in transit.
1.3 We will process your return as soon as we possibly can, please allow up to 14 Working Days after we receive your returned item(s). You will receive an email confirming the refund has been processed. After you receive the refund confirmation email please allow up to 3-5 working days for the money to be returned to your account.
Please note that your card issuer or bank is responsible for crediting your account, therefore we do not have any control over this time frame. If you card has expired or has been declined we will contact you to arrange an alternative method of payment.
Website Returns Address:
UK RETURN ADDRESS
39 Spalding Street
CANADA RETURN ADDRESS
308 Eddystone Avenue
North York, ON
2. Faulty or Wrong Item
If you receive a faulty or damaged item(s) please contact our customer service team via Facebook: straight away stating your order number and the reasons for wanting to return the item so we can do our very best to correct this for you. We will also require you to advise us on whether you would like a refund or an exchange. On receipt of the email we will analyse the case and if appropriate ask you to return the item(s) to us. Although we aim to get back to all our customers as quickly as possible please allow up to 48hrs for a reply. Customer Service Opening Hours: Mon - Fri 9:30am - 4:30pm.
If you would like to return your item for an exchange, simply return the item(s) back to us stating you would like an exchange with yourNAME & ORDER NUMBER enclosed within the return.
Upon receipt of your return a member of our Customer Service Team will contact you via Facebook to arrange the preferred item/size of your choice.
4. Sale Items
Items purchased in our Sale or Lucky Dip are returnable for an exchange but refunds will be as store credit