Shipping & Returns
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Shipping & Returns

 UK STANDARD DELIVERY : £3.95

This is a tracked service delivered within 3-5 working days. Standard parcels are delivered by Royal Mail

 

 UK NEXT-DAY DELIVERY : £5.95*

 This is a tracked service and delivered on the next working day after being dispatched. Next-Day parcels are delivered by Royal Mail

 *Next Day Delivery is valid on orders placed before 4pm Monday - Friday. Next Day Delivery orders placed on Friday will be delivered Saturday. 

 

REPUBLIC OF IRELAND: £6.95

Republic of Ireland deliveries via Royal Mail . This service usually take 5-7 working days. Please message us if it has exceeded those dates.

 

USA & Image result for canada flagCANADA: £6.95 

Parcels are transferred from our courier to the local postal service on arrival into your country.

 * - Delays may occur on the following UK postcodes: AB30-56, BT1-94, D25-49, GY1-9, HS1-9, IM1-9, IV3-63, JE1-4, KA27-28, KW1-17, PA28-88, PH30-50 and ZE1-3.


PLEASE NOTE - International orders may be subject to import tax.  Please check your country's import charges before placing your order.

PLEASE NOTE - All orders that contain pre ordered items will be shipped as a whole order when the pre ordered items are ready to be dispatched.

PLEASE NOTE - Our Delivery time scale is based on Monday - Friday we don't include weekends as a working day.

PLEASE NOTE -

THERE ARE NO COLLECTIONS OVER THE BANK HOLIDAY WEEKEND - ALL ORDERS PLACED OVER A BANK HOLIDAY ARE PROCESSED AND DISPATCHED ON THE FOLLOWING WORKING DAY.

ONCE ORDERS HAVE BEEN COMPLETED, WE ARE UNABLE TO AMEND ANY ITEMS OR CANCEL ORDERS

PLEASE ENSURE ALL DELIVERY ADDRESSES AND INSTRUCTIONS ARE ENTERED CORRECTLY. ANY PARCELS RETURNED DUE TO INVALID ADDRESSES WILL INCUR A RE-DELIVERY CHARGE, PAYABLE BY THE CUSTOMER.

All Standard UK orders are delivered within 3-5 days between Monday and Friday between 9am- 5pm (7pm for certain postcodes) by Royal Mail via a Tracked Service

UK Next Day Delivery Please be advised that UK Next Day Delivery service is available when placed before 4pm. Orders made after this time will be despatched on the next available working day and delivered on the second working day. When you get to the checkout of your order, you will be given your order delivery information including the service used, prices and courier. If there is no special delivery option given at the checkout this means that your parcel is not eligible for this service. Please also note that the delivery date stated at the checkout for guaranteed next day delivery parcels may not always be updated on time if there is an upcoming bank holiday.  For confirmation of these dates kindly refer to the following link; https://www.gov.uk/bank-holidays

Rest of The World/International orders (e.g Republic of Ireland) require 5-7 working days for orders to be delivered to the customs agency of the delivery country. Customs clearance time may vary and is determined by the customs agency of the delivery country. We are unable to guarantee delivery times with parcels sent via the standard international postal service due to the variance of international postal network delivery times but most are delivered within 5-7 working days. All international parcels are subject to review by the customs agency of the destination country

Returns Policy

Unfortunately we don't offer Exchanges at the moment.

Customers are required to send items back to us at their own cost via any courier if they do not suit their requirements and this will also include items that do not fit, not suitable, wrong item selected, incorrect sizing, not same as on the website.

All goods will be inspected upon on return so please ensure no marks, make-up stains, fake tan is on the item when trying it on.

Parcels must be sent back via post only. All parcels returned in person not via the postal service can be rejected/returned to sender/not processed. We do not have any retail stores/outlets to purchase or return items to. All items returned must be in their original packaging (shoe boxes/clear plastic) and have labels/tags intact -except for items where packaging or labels were not provided by 5poundtrend.com.

Refunds made for returned/damaged/missing items can include the part of the original postage and packaging. If you return every item from your order within the set time you will be refunded your full P&P placed from the original order. If only some of the items are returned, then part of your P&P will be refunded. 

Customers must keep safe a valid postage receipt including parcel weight for all return parcel enquiries. A valid postage receipt including tracking number must be provided in case of any parcels lost in transit. Any non-delivery cases will not be valid without this receipt which includes with us Royal Mail or any other courier service used. It is the responsibility of the sender to open a claim for any parcel’s lost in transit with the courier.

You may use the original packaging if you still have them. If not, please pack your items securely in any packaging material suitable. Parcel can be rejected if parcels are returned damaged due to insecure packaging.

Full valid details along with refund instructions must be included within each returning package in order to be processed correctly. For example you must include a cover note stating your full name on your account, order number returned. Alternatively, you can make a copy of your packing slip and highlight which items from this order you are returning and your request for a refund. Parcels can be held or rejected by the returns department and not processed if the received parcel cannot be identified by the details provided within the package. All returning requests for a refund/exchange will be processed upon the receipt of your returning parcel/packet from which our processing times of returning parcels are between 3- 5 working days.

missfiga.com follow specific guidelines from our manufacturers about our shoe sizes. These sizes may not comprehend with the mainstream store shoe sizes, however you would need to take note of these particular sizes that we comply with. Our general shoe sizes range from a size 2 and 2 ½ to size 8 (41) for women. Kindly read through our customer reviews and also product description to get a better understanding to the shoes fit. Please also be advised that we do not cover the postage to returns items that do not fit or do not suit your requirements. Kindly bear in mind our product sizes when placing orders.

All items sent back to us via post must be within the 14 days policy and can be sent to:

Missfiga

39a Spalding Street

Leicester

LE5 4PH

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Undelivered Parcels/Incorrect Address 

If an incorrect address has been entered we do not hold any responsibility for re-collecting this parcel. Incorrect address such as incorrect postcode is sent back to us within 10 days and the delivery charge won't be refunded.